Terms Of Service

V1.1 - Last edited 6st Feb 2026.

‍

1. Introduction

‍Welcome to Pleasant Valley Electric. These Terms of Service ("Terms") govern your use of our website, services, and products (collectively, "Services"), provided by Pleasant Valley Electric("we", "us", or "our"). By using our Services, you agree to these Terms, including the mandatory arbitration provision and class action waiver in Section 12. If you do not agree with any part of these Terms, you should not use our Services.

‍

2. Services

‍Pleasant Valley Electric provides residential, commercial, and industrial electrical services, including but not limited to:

• Electrical repairs and troubleshooting
• Panel upgrades and installations
• Generator installation and maintenance
• EV charger installations
• Lighting and wiring services
• Emergency electrical services

All services are subject to availability and scheduling.

‍

3. Scheduling & Cancellations

‍We aim to arrive on time for scheduled appointments. Appointment times may occasionally change due to emergencies, weather, or project delays.

If you need to cancel or reschedule, please contact us as early as possible.

‍

4. Payments

‍Payment is due according to the terms outlined on your invoice or service agreement. Late payments may result in additional fees or delays in future services.

‍

5. Customer Responsibilities

‍Customers are responsible for:

• Providing safe and reasonable access to the property
• Informing us of known electrical issues or hazards
• Ensuring someone over 18 is present when required

We reserve the right to refuse service if conditions are unsafe.

‍

6. Warranties & Liability

‍We strive to provide professional, high-quality workmanship. Any warranties for labor or materials will be provided in writing when applicable.

Pleasant Valley Electric is not responsible for:

• Pre-existing electrical issues
• Damage caused by misuse, third-party modifications, or unauthorized repairs
• Delays caused by weather, utility providers, or circumstances beyond our control

To the fullest extent permitted by law, our liability is limited to the amount paid for the services provided.

‍

7. Emergency Services

Emergency services are provided based on technician availability and operating conditions. Additional emergency or after-hours charges may apply.

‍

8. Website Use

‍All website content, including logos, text, and images, is the property of Pleasant Valley Electric and may not be copied or reused without permission.

Users agree not to misuse the website or attempt to interfere with its operation.

‍

9. Privacy

Information submitted through contact forms or phone calls is used only to provide services, respond to inquiries, and improve customer support.

We do not sell personal information to third parties.

‍

10. Changes To Terms

‍We may update these Terms of Service at any time. Continued use of the website or services after changes are posted constitutes acceptance of the updated terms.
‍

11. Contact Information

Pleasant Valley Electric
405 Third Street
Ithaca, NY 14850
Phone: (607) 272-6922

For questions regarding these Terms of Service, please contact us directly.